Apologies in advance: RANT

I've been unable to download purchased items from iTunes for a long time and it's been making me SO frustrated lately like you can't believe. I've looked at all the troubleshooting links in Apple Support, emailed them three times and called them three times. And now I'm starting to realize how often when I or my brother asks my mom a question, she doesn't answer the question itself but says something else. I'm sure she doesn't do it on purpose, but it makes me so mad because it gives me the impression that she's avoiding the question.

Because I'm charging the iTunes purchases to my mom's credit card and paying her back in cash, this has been the source of many intense arguments between me and her. And these are made even worse because I see plainly how she doesn't give a Hoover Dam about my opinion and contorts the argument so that I can't convince her of anything. And for some reason, I have to tell her something 5 times before she even realizes it.

For example, I was about to call iTunes Support for the second time and she said something about how I should email Customer Service instead of Tech Support, and I told her that as far as I was aware, there was no distinction/difference between Customer Service and Tech Support for the Apple Company. I know she heard me. So I called, and when I got no real results and my mom ordered me to call again, she mentioned that I should call Customer Service. I told her for maybe the third or fourth time that there was no difference between Apple's Customer Service and Tech Support, they were one and the same.

And when I was about to call for the third time, she said that as soon as the person on line picked up my call, she wanted to talk to them, presumably about asking for a refund. But I knew that she didn't have as intimate an understanding of the issue, so I explained the issue to the other person, not her. The Apple expert on the other end, like the one before, said that the servers were down at the moment and they were trying to fix it, so just keep trying. I was mad that I hadn't gotten any real results so far, but I kept it cordial and thanked them for their help. When I hung up, my mom was mad, of course. She asked me why I hadn't given the phone to her. I told her that she didn't have as thorough an understanding of my problem as I did (She is not very tech-savvy and had just gotten an iPod as a birthday present from me and my brothers). She ordered me to call AGAIN and ask about a refund.

By that time I was just really sick of her stubbornness and life in general. She knew that I was working on another email to Apple Support explaining the situation. I told her that I would ask about the possibility of a refund in the email, and she said that was different than telling them in person. I became extremely annoyed and I said that IT DOESN'T MATTER. EITHER WAY, THEY KNOW WE ARE ASKING FOR MONEY BACK.

J f-ing Christ. What's wrong with her?

Anyway, I just REALLY WANT MY PURCHASED STUFF.

Seriously, why doesn't iTunes have the capability to rip DVD's to one's iTunes library? Because the thing I want most from the purchased-but-not-downloaded list is V for Vendetta. I already have the physical DVD, but decided to get the movie for my iPod as well, because even though it costs more in the long run, it makes much more sense than packing the DVD with me when I travel, then looking around for a DVD player when I arrive at wherever I travel to. Certainly the average person understands what I'm saying, right? (Because apparently my mother doesn't. Of course, I don't expect her to. She doesn't sympathize with a lot of my viewpoints these days.) I have the DVD and the software to rip it to my computer, but iTunes doesn't want to make it a new addition to my iTunes library. Why on earth did Apple design it like this?

Ah. I remember. So they can benefit the most. Because we can't rip DVD's to iTunes, any movies or videos we want to get on our iPod have to be purchased from iTunes.

Of course.

SCREW THE ENTIRE F-ING WORLD!!!!!!!!!!!!!!!




EDIT: An iTunes expert went into my account and removed the defected file that was clogging up my download queue. So I can successfully download stuff from the iTunes Store again! YAYYYY! And regarding my mom.....well, I guess all moms are like that. =D I love my mom. Really, I do.